Health Insurance
AIA Vitality
Interpreting & Hearing
General Enquiry
1800 943 010
PO BOX 7302, MELBOURNE, VIC 3004
General Enquiry
1800 848 254
Here’s how we can help you access interpreting and hearing services.
Interpreting Services
There are two ways to talk to us using an interpreting service.
Call Us
We can arrange an interpreter for you when you call us.
Contact Translating and Interpreting Service (TIS) National operated by the Department of Immigration and Citizenship
They are available 24/7 and their interpreters speak over 150 languages. They’re available over the phone, video remote and on-site. Book an appointment with TIS on their website www.tisnational.gov.au or call them on 131 450 (within Australia) / +61 3 9268 8332 (outside Australia).
Hearing Service
Contact National Relay Service
The National Relay Service is a phone solution for people who are deaf or have a hearing or speech impairment. You may call them on these options:
Voice Relay Number
1300 555 727
TTY (Teletypewriter) or voice calls
133 677
SMS Relay
0423 677 767
Other Hearing Services
Better Hearing Australia
Better Hearing Australia is an independent hearing advocacy and consumer advice organisation in Australia. They have branches Australia wide to provide support to people affected by hearing loss.
Call 1300 242 842 or visit their website www.betterhearingaustralia.org.au.
Australian Hearing
Australian Hearing is a hearing specialist and provider of government funded hearing services. They provide hearing services to people eligible under the Australian Government Hearing Services Program.
Call 1300 412 512 or visit their website www.hearing.com.au.
